The Mystery
Guest Audit.
We don't just analyze your digital footprint; we sleep in your beds. Our undercover Sleep Grade agents conduct rigorous, on-site testing to verify your performance and test your claim.
Real Guests. Real Science. Zero Bias.
Strategic Deployment
Audits are scheduled within a 2–3 week window. The exact date remains classified to ensure authentic operational conditions. Previous Bronze Badge level is mandatory.
The Baseline Test
Testing is conducted exclusively in standard entry-level rooms. If a standard room doesn't facilitate rest, the property fails. Assessors follow staff instructions and sleep offers as a disguised guest to test sleep etiquette.
Comprehensive Duration
A mandatory 1–2 night stay. Sleep agents monitor environmental parameters and all 14 dimensions of the Sleep Grade algorithm from dusk till dawn, as well as bonus objectives. They leave the premises without breaking disguise and report findings to the Facility GM remotely.
Science-Grade Environmental Testing
Hardware
Mattress integrity, pillow strategy, and linen tactility.
Acoustics
Decibel monitoring for HVAC noise, hallway traffic, and soundproofing.
Thermal and Air Quality
Thermostat agency, CO2 levels, and particulate matter tracking, HVAC control dependency.
Sensory
Lux-level mapping for total blackout performance and electronic pollution.
Psychology and Staff Etiquette
Safety perception, sleep kits, and nighttime staff service protocols.
Spatial Flow and Hotel Governance
General readiness of establishment to sleep tourism, governance, risk management and room flow and clutter.
The Path to the
Silver Badge
Audit Score > 8.0
Immediate certification. Property is awarded the Silver Sleep Grade Badge and featured in our primary directory for 12 months.
Audit Score ≤ 8.0
Private disclosure. The property enters a 30–60 day grace period for remediation before a mandatory re-audit protocol begins.
The Certified Standard
View Badge Detailsarrow_forwardService Order Form
Submit your property details to secure your undercover audit slot.
Frequently Asked Questions
If the majority of your guests cannot rest in your entry-level product, the luxury of your suites is statistically irrelevant to our certification.
No. As in all other badge levels, Sleep Grade Silver Badge can be obtained free of charge by proven self assessment tool.
Theoretically no; however, since either mystery guest service or free proven self assessment tool do not provide the same details as the Sleep Grade Private Remote Assessment Package, we strongly recommend starting with it first to minimize surprise results and unnecessary time.
No. In order to carry tasks without any bias, our Sleep Grade agents use disguise as much as possible from arrival to departure.
We will report how and why you got a bad score and will not be able to get Silver Badge since you are below 8.0. If you are just below 8.0 we will provide a roadmap for rapid improvement (30–60 days) and require proof of improvements before issuing a Silver Badge. If there is too much gap, we will ask you to do necessary improvements then apply for another mystery guest or free-of-charge remote proven assessment tool.
If your facility is assessed as above 8.0 Sleep Grade score, yes. If not, we will require proven improvements.
Certification is valid for 12 months. Periodic random spot-checks may occur to ensure standards are maintained throughout the valid period.